N-Gage Communnications
Discover Our Story
Who We Are
At N-Gage Communications, we are dedicated to transforming customer engagement through innovative and tailored call center solutions. Our team of skilled professionals leverages advanced technology and a deep understanding of client needs to deliver exceptional service across various industries. We pride ourselves on our commitment to excellence, ensuring every interaction is handled with efficiency, personalization, and integrity. Our mission is to be a trusted partner in enhancing your customer relationships and achieving your business goals.
The Team
Meet Our Experts
Our team comprises dedicated professionals with extensive experience in customer service and call center solutions. We are committed to delivering top-notch services tailored to meet the unique needs of government and local agencies.
Charmaine Burns- CEO
Charmaine Burns, CEO is the visionary CEO of N-Gage Communications, brings over two decades of industry expertise and leadership to the company. With a distinguished career in call center and customer service management, Charmaine has a proven track record of driving operational excellence and fostering innovative solutions.Charmaine began her career as a customer service representative and quickly advanced through roles of increasing responsibility, including team lead, operations manager, and director. Her deep understanding of both the strategic and operational aspects of the call center industry has been instrumental in shaping N-Gage Communications into a leader in customer engagement.Prior to founding N-Gage Communications, Charmaine held senior executive positions at several prominent organizations, where she was recognized for her ability to streamline operations, enhance service delivery, and implement cutting-edge technologies. Her hands-on approach and commitment to continuous improvement have led to significant advancements in customer service practices and technology integration.Under Charmaine’s leadership, N-Gage Communications has grown from a startup into a thriving enterprise, known for its innovative solutions and exceptional client service. Her dedication to excellence and her passion for customer satisfaction drive the company’s mission to deliver outstanding results and build lasting partnerships.Charmaine is an active member of several industry associations, where she contributes her expertise and insights to the advancement of call center and customer service standards. Her leadership continues to inspire and guide N-Gage Communications towards new heights of success and innovation.