​​​Third Party Verification

  TPV, is the process of having an independent third party confirm the identity of the customer, whether he or she has authorization to place or change an order, and whether the customer comprehends the details.  A wide variety of industries use TPV to prevent lawsuits and improve customer understanding and satisfaction. In addition to telecom and utilities, TPV is useful for financial services firms, mortgage companies, health care organizations, real estate companies, travel and vacation services, and more – basically, any company that needs to confirm or verify its interaction with a customer. 

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Sales Verification

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   Companies using N-Gage's TPV services can provide customers or clients with a quick and easy way to confirm their identity and reduce fraud. N-Gage designed Aprisi Assure to work on all types of devices, and to provide multiple channel options for verification.

Our mobile third-party verification services can deliver:

• Regulated and non-regulated third-party verifications

• Electronic, text, or email letters of authorization (LOAs)

• Term contract agreements via text, email or voice

• Consent verification for online customers

• Text confirmations to initiate verification completion if a cell phone call drops

• Identity confirmation

• Secure customized surveys at the completion of a sales transaction

• Bilingual (English and Spanish) solutions

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Liability Acknowledgment

   

     Sometimes companies need to obtain – and retain – customer acknowledgement and understanding of a decision or action. This record provides tremendous value to the customer and to your organization.

Using the Aprisi Assure platform, N-Gage simplifies managing this acknowledgement for both parties by capturing any combination of voice, email, or text and storing it for as long as needed. Liability acknowledgements are then stored as ‘verbal agreements’ in electronic format and attached to the customer record.